SELF STORAGE ETIQUETTE
One of the many things I really like about Bend is that the vast majority of people here are very courteous, and helpful to others. At Powers Road Self Storage we try and encourage that same sense of community within our facility. But realize, that for most people, the process of moving is usually quite stressful. So not everyone is thinking clearly, and they may not be taking others into consideration while they are in our complex. But, if we all work together, we can void unnecessary conflicts, and greatly improve the daily operations of our facility.
According to the Self Storage Association (SSA) more than 10% of Americans are currently utilizing a Self Storage Facility. While that may sound like a high percentage, that also means that 9 out of 10 people are not using self storage. So, it is best to assume that there will be plenty of newbies in a storage facility at any given time. The purpose of this article is to provide a common sense guide of proper etiquette while you are in a storage facility. And hopefully this can make everyone’s experience a little more enjoyable.
THINK ABOUT HOW YOU PARK
Inevitably, where ever you park within a self storage facility you will usually be blocking someone’s unit, or somehow impacting the drive isles. But a little common sense can help minimize this. Avoid parking in a way that will impact the turning radius of a moving van, or truck and trailer. (ie Stay back a little from the end of the isle). Avoid parking too far into the isle. Only park parallel to the building. (On several occasions I have witnessed people backed perpendicular to their unit, and completely blocking the lane). Openly communicate with and be courteous to those around you. Observe their situation, and be willing to make an adjustment to your parking, regardless of who got there first.
LIMIT YOUR TIME IN THE FACILITY
Why is this so important? Well, at Powers Road Self Storage we have 550 storage units. So, clearly there is not adequate parking for everyone to be in the facility at the same time. Keep your visits as short as practical during busy times so others can have the access they need. Before you leave home, have your items properly packed so that the unloading is quick. You should sort your stuff at home, not in the complex. Bring your own dollies, or arrange to borrow one of ours. Bring help when you can, and ride together if possible. This is also why we have a policy of no loitering in the facility. There is also no working on equipment, vehicles, or any form of shop work etc, or running a business from the unit. I could go on at length to the many abuses I have witnesses when this is not strictly enforced.
NO: MUSIC, SMOKING, DOGS RUNNING LOOSE, TRASH, OFFENSIVE LANGUAGE, DIVING TOO FAST, LETTING YOUR CHILDREN ROAM, LEAVING YOUR ENGINE RUN
Do I really need to explain each of these?? Okay, real quick:
MUSIC: Not everyone likes your style of music, and (these days) it often has very offensive language and content. Your concept of “Loud” is not the same as mine.
SMOKING: Most people don’t want to smell your smoke in the air or on the contents within their unit. And by the way, why do cigarette smokers think it is acceptable to fling their butts everywhere? The Bend Fire Department puts out more than 200 cigarette butt related fires a years.
DOGS: I love Dogs, but they poop and pee. Despite our “No dog policy”, we still clean up poop, and we already had a dog pee in a hallway of the interior access units. Yes, it ran under the door! We have also had dogs fight in the complex. Every dog owner I share these stories with all say “my dog would never do that”.
TRASH: We get many compliments about how clean our facility is, so let’s keep it that way.
OFFENSIVE LANGUAGE: How many people have you met that cannot form more than 3 sentences in a row without using the “F” word. How often does this happens in public areas of mixed company, or around children. I can fling them out with the best of them, but for the sake of those around you, please learn to control your language.
DRIVING TOO FAST: There are plenty of blind corners in the complex. Next time you visit take a look at the marks on all of our bollard covers. The complex is less than a year old, and I think everyone has already been hit. And, even though we tell parents to not let their children roam, I will still see kids running around, and riding skateboards or scooters through the complex.
DON’T LEAVE YOUR ENGINE RUN: Someone is always down wind of you, and the exhaust finds it way into the interior access buildings, where it stays trapped.
THINK ABOUT WHAT YOU ARE STORING
There are many things that you should not store in your unit. Violating this can have dire consequences for you and neighboring units. Do not store any of the following: Food of any type, ammunition or anything combustible, liquids, fuel tanks, propane tanks, welding tanks, paint, solvents, etc. Food attracts mice into your unit, and then into everyone else’s. All liquids have a way of leaking and ruining the contents of your unit, and the adjacent units. Plastic bottles will often get crushed even when in boxes. Even metal cans can expand in the heat of the summer and pop. Fumes from solvents, or fuels can build up and spontaneously combust. Do not store marijuana here. It will stink up the adjacent units, and will invite someone to break in.
REPORT ANY SUSPICIOUS OR INAPPROPRIATE BEHAVIOR
If you witness any suspicious activity at the front gate, or inside the complex, attempt to document this with a quick photo of a license plate, or write down their unit number. We have 32 high definition cameras recording at all times, but still need your help in keeping the facility safe. Any Information could greatly help in the unlikely event that we later find that there has been a theft. This is no different than a “Neighborhood Watch Group”, and will help keep the complex safe and clean for everyone.
BE CAREFUL OF WHO YOU GIVE YOUR GATE CODE TO
Our gate software keeps a record of anytime your code has been used. You are responsible for the actions of anyone whom you have given your code to, or invited into the facility. We also require to have on file the names, drivers license, and phone of anyone coming into our complex. All of this is to keep the complex safe and clean. If you have given your code out to anyone that helped you move in, or that you no longer want to have access, simply call us and we can change your code.
WHY IS COMMON SENSE SO UNCOMMON
I am not sure who came up with that one, and I actually don’t believe that it’s true. Most people have good sense, and are quite courteous, particularly here in Bend (except the ones that use their car horn, LOL). That said, there are exceptions. But I am hoping the items that I have discussed here will provide good insight to maintain a safe, clean storage facility that we can all enjoy.
Author: Russell Bergener 3/6/15 (All rights reserved).